Legal & Policies
The documents below govern your use of the Equate Instruments website and our supply of medical and dental instruments. If you have any questions, please contact us.
- Privacy PolicyHow Equate Instruments collects, uses, shares and protects your personal data under the EU General Data Protection Regulation (GDPR), the UK GDPR and applicable United States privacy laws.
- Cookie PolicyHow Equate Instruments uses cookies and similar technologies, the categories we use, and how you can manage your consent under the EU ePrivacy rules and GDPR, the UK PECR and UK GDPR, and applicable US state privacy laws.
- Legal NoticeLegal notice and company identification (Impressum) for Equate Instruments, including registered details, competent authorities and mandatory disclosures.
- Terms of Sale & DeliveryGeneral terms of sale and delivery governing purchases from Equate Instruments, including ordering, pricing, payment, delivery (Incoterms 2020), warranty, liability and governing law.
- Website Terms of UseThe terms governing your use of the Equate Instruments website, including acceptable use, intellectual property, disclaimers and limitation of liability.
- Returns, Right of Withdrawal & RefundsReturn, cancellation and refund policy for Equate Instruments, including the EU consumer 14-day right of withdrawal, exceptions, and business return conditions.
- Shipping & DeliveryShipping and delivery information for Equate Instruments, including regions served, delivery times, costs, Incoterms 2020, customs and passing of risk.
- Warranty & ComplaintsEquate Instruments commercial warranty, statutory legal guarantee for consumers, B2B conformity rules, and how to make a warranty claim or complaint.
- Accessibility StatementEquate Instruments' accessibility statement covering our commitment, conformance status against WCAG 2.2 AA / EN 301 549, known limitations, feedback and enforcement.
- Regulatory & QualityRegulatory and quality information for Equate Instruments medical and dental devices, including CE/MDR conformity, certifications, UDI/EUDAMED, intended use and IFU.
- Data Processing AddendumSummary of Equate Instruments' Data Processing Addendum (DPA) reflecting the Article 28(3) requirements of the EU GDPR and UK GDPR for processing personal data on behalf of customers.
- Security & Vulnerability DisclosureEquate Instruments' coordinated vulnerability disclosure policy: scope, safe harbour, how to report a security issue, what to expect, and out-of-scope items.
